Banking on Digital Growth
Banking on Digital Growth

Episode · 4 months ago

88) #ExponentialInsights: The Post-COVID Rise of Banking as a Service

ABOUT THIS EPISODE

The end of the pandemic is in sight, but the changes it brought to our way of life will continue well into the future.

Just look at the meteoric rise of Banking as a Service.

My guest today, Christopher Danvers, Senior Product Manager at Q2 BaaS, knows a thing or two about BaaS’ rise, since he is responsible for the lifecycle of card and payment experiences that help define the future of payment ecosystems for fintechs.

What we talked about:

- The growing popularity of BaaS and how the pandemic accelerated it

- Why BaaS is the perfect intersection of traditional banking and innovative fintechs

- Why BaaS relies on the right partners and open, honest dialogue with them

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
 

...most frontex were started because afounder or someone had a bad experience at a financial institution or they hada challenge with some type of experience and they've made it theirjourney to figure out a better way to do that. Mhm mm, mm. Mhm. Mhm. You're listening to banking on digitalgrowth. With James Robert lay a podcast that empowers financial brand marketing,sales and leadership teams to maximize their digital growth potential bygenerating 10 times more loans and deposits. Today's episode is part ofthe exponential insight series where James robert interviews the industry'stop marketing sales and fintech leaders, sharing practical wisdom toexponentially elevate you and your team. Let's get into the show greetings andhello, I am James robert ley and welcome to the 88th episode of theBanking on digital growth podcast. Today's episode is part of theexponential insight series and I'm excited to welcome Christopher danversto the show. Christopher is a senior product manager at Q2 where he'sbringing 15 years of experience, working with various financial brandsfocused around payments and he is responsible for the life cycle of cardand payment experiences that helped define the future of payment ecosystemsfor fintech and other banking as a service clients. You know, payments issuch a hot topic right now and one that I see is going to continue to grow justthe other day. I saw Brett king post on linkedin and he's been a guest of theshow he posted. If this is quote if as a bank, you are still issuing plasticcards in 2025 and you don't have the hooks into a mainstream mobile wallet,expect major disruption from super apps, mobile wallets etc. Brett continuesDoing as you have always done, just won't do. There will be a need forplastic cards in 2025 but the...

...integration with an investment inmobile wallets and mobile payments will be crucial to avoid disruption. I lookforward to talking through this opportunity and more today with youChris Welcome Christopher, welcome to the show. Thanks James. It's a pleasureto be here And you know this, this idea of payments, we're gonna go there andand opportunities and the work that you're doing right now over Q two. ButI want to start with what's going well for you right now. What are you justmost excited about whether that be personally or professionally? Um youknow, I am, I'm personally excited about all of us getting back to somekind of state of normalcy, probably not where we were in 2019, you know, but asas we're all progressing with getting vaccinated, I hope that we can all finda way to get back to some kind of normal where we can all be in a roomtogether. We can go back to conferences. You know, we can have cheap table wineand domestic beer over, you know, hot bland order gives, you know, andnetwork again, uh, you know, James, I know that you've done a great job oftransitioning, you know, in this space to, you know, your, your digitalpodcast series, you know, verse being out there in the speaker, you know,circuit. And I know there's been a change for you, but you know, I'mlooking forward to some of that stuff. Again, putting on a suit and tie againfor a legitimate business purpose. You know, probably didn't enjoy that toomuch in the past. But I'm actually relishing the opportunity to do thatman. I am right there with you and cheap table house wine and domesticbeers. Let me ask you, what are you gonna be drinking when we're back atthat cocktail? What are you gonna be drinking then? Yeah. You know, I'm a,I'm an Asahi super dry and hot sake kind of guy myself. But really, oh wow,wow. So so we can sit here and go down a rabbit hole of japanese whiskies.That's, that's kind of my, my first whiskey scotch, that's my forte andI've gotten into some of the japanese whiskey. Very, very good stuff. Butwe're not, we're not going to go there today. I want to come back to just, youknow, you've spent a lot of time in payments. You've led digital strategyfor financial brands before we talk...

...about where you're at right now, I wantto go back and how you got to this point and more specifically what havebeen some of the biggest lessons that you've learned along the way throughthe lens of payments through the lens of digital strategy. Because don't theygo hand in hand together, They've become one in the same right? You know,if you think about payments, payments today are technically a digitalexchange of value. And if we think about what the pandemic has done fromthe payment experiences that we, you know, have have migrated to, you know,less about going to a physical store. But if you are in a physical store,you've got retailers. I think probably for the first time all saying, hey, wewant to accept the contact less payment verse cash, right? You know, if you dogo to a to a restaurant, you know, I had some experiences when I wasrecently in Atlanta where the weather came to the table with his, his machineprinted out the receipt and had a QR code on the bottom. You scan the QRcode. And because you're doing this from your mobile device you canactually pay for your check using Apple Pay. So pay with the pay with Apple Paybutton integrated into the operating system. You know website that at thepoint of sale system took you to so you know an in person dining experience.But I had a completely contact liss payment experience without givingsomeone a physical card. So I felt more secure you know being a payments guy. Iknow that that transaction was tokenized so you know if their systemgot compromised, I'm good too. So these are all new payment experiences thatyou know I think are that are going to be the permanent type of changes thatwe're going to see after the pandemic after we return to some kind of normalafter we can socialize again you know, and do all the things that we missedwith the people that we appreciate and love. Yeah. And and and get that cheaptable wine and those domestic domestic beers. Because you're right, It's it'stheir new habits there. It's becoming...

...more comfortable. I mean, I even thinkat the gas station now, I'm seeing tap to pay being implemented and rolled outa lot more frequently, which you know, as a consumer I I prefer. Is it amatter of behavior and adoption? What's driving all of this? Is that theconsumer, is it is it the technology, is it the retailer or is it a mix ofall three kind of just, you know, Covid has been the forcing function to bringall this to bear at a single moment. I think it's a bit of all three right. Imean restaurants have had to adapt pretty quickly if you think about therestaurants that have stuck around there, probably the restaurants thathave either already had a healthy to go business, you know, either throughtheir own websites or apps or through strong partnerships with Uber eats andother food ordering services that are out there because when you've gone pastsome of these restaurants there's no one dining for the obvious, for obviousreasons, you know, but they're staying open and the kitchens are busy. Right?So I think retailers and restaurants for that matter having to adapt andfiguring out, well how do I still provide a a commerce experience? Youknow, that's that's focused on the health and safety of my employees andmy customers. I think those types of things are driving some of thesechanges we're seeing obviously when you think about the shift of in purchase orin person purchasing to online purchasing or mobile purchasing,whether it's our addiction to amazon or whether it's, you know, orderinggroceries for pickup or delivery, you know, or you know, ordering foodthrough, through through any ordering app that's out there, that's a shift, asizable shift, I think of transaction volume that's moved from in personusing a physical card to using a digital credential, whether it's a cardthat you've stolen on file in an app, you know, and that's being done out of,you know, the customer's interest, right? You know, the customer isdriving that volume of change and then because of that, then I think you'reseeing new payment services, you know, get a breath of of life, you know, likebuy now pay later, you know, so if you've got consumers that are alreadyadopting a different type of online spend than they've done in the past,this is giving life to buy now pay...

...later services where they can offer theability for you to pace for that larger purchase and installment purchases. Ithink what's also behind a little bit of that is the fact that because of thepandemic as consumers, we've overwhelmingly preferred to use debitcards over credit cards And I think for a couple of reasons we're flush withcash because of stem ease. But also the type of purchasing that you could do inthe pandemic was more what you would do as a consumer with a debit card, it wasyour everyday purchases, you know, the larger luxury purchases or theinternational travel purchases or those types of things that you primarily pulla credit card out for. You couldn't really do those for a period of time,right? You know, there was, there wasn't that drive or need for that typeof transaction. So I think all of these things are being driven by you know, toto your original question, a combination of businesses, consumers,you know, and other folks that that that play a role in influencing how wespend and how we exchange value. You know this idea of shifting consumerbehavior, the adoption of just new methodologies, I even think of likewhat Shopify has done for the small business and empowering smallbusinesses to come online restaurants and to even watch my wife interact withyou know, websites that are powered by Shopify and that payment experiences ismuch more simplified than even never before. One of the things that you knowI'm thinking about is you're talking through this the next level upBlockchain, you know, Bitcoin crypto how is all of this going? Because youyou talked about you know Buy Now pay later as kind of a new trend that'spopping up but what about Blockchain? Crypto? Bitcoin I mean bitcoins at58223 is recording today Man, I wish I jumped on that, you're about 10 yearsago. You mean you you wish you jumped on the Bitcoin, I wish I jumped on thezoom bandwagon salesforce. I mean it's...

...like you just, you look back in a yearand like oh my gosh wow, wow, why didn't I see this coming? You're not,you're not kidding, but if you look and you kind of read between the tea leavesand you look at all of this, is it hype or is there something that's reallygoing on and how is how is this going to then impact the payment space?Because we are seeing Fintech empowering financial brands to adoptcrypto as a payment method. Yeah, the, the, the life cycle of crypto isinteresting, right? You know, a bunch of nerds that created this ability tocreate tokens and it took a lot of computer processing power and peoplewere mining it and then it's kind of evolved into where it is today, whereit's if not already mainstream, it's almost there, right? I mean you've gotwell known wallets out their Paypal for example, that you can very easily setup a Paypal account, get a debit card and start purchasing, you know,Cryptocurrency. And I think Paypal actually recently announced thatthey'll start allowing their customers to use crypto as a form of payment foronline merchants where Paypal checkouts accepted. So that's you know, so thinkabout that at a real time check out event Paypal is going to allow you totake a Cryptocurrency value and exchange it into fiat currency so youcan check out, you know, with the same type of checkout experience that youhave if you're using a credit card or debit card, I think that's an earlyindicator that you're going to see um crypto becoming a more common currencythat you can use at point of sale. In fact, I think it was a week or two agothat Visa announced that they recently set up their network and officiallyprocess the first crypto transaction ever, you know, over the Visa that theVisa payments network. So you're seeing the payments infrastructure in theworld kind of prepare for the acceptance of Cryptocurrency in someform or fashion, which I think, you know, all points to this is going to bea currency option that's part of our...

...wallet. Well then then you add in thecomplexity and this is where you start to go down a rabbit hole. But I thinkit's one as we're talking about payments, it's important to at leastmaybe you just think about and correct me if I'm wrong, cause that could beway off base on this. But joe policy, who is going to be coming on thepodcast was the founder of the Content Marketing Institute. He wrote a greatarticle about why he's bullish on creator coins and you know, it's, it'sit's a great branding for personal brands. We're seeing terry crewslaunching his own currency for his fan base. I think Snoop Dogg has now comeout with the same type of thinking. But how does all of this like the creatorcoin and crypto play together? Because now we're entering in a whole new placeto where is it possible for me to have, you know, the currency of of theDigital Growth Institute for that matter? I mean maybe your guess is as good asmind there. I think what I think what's a little bit more interesting is N. F.T. S. And non fungible tokens where you've got people that have taken theBlockchain and taken cryptocurrencies like the theory um you know, Blockchain,you know and and and coin that exists on that Blockchain. And now they'vecreated an ability to add an additional layer of value on top of theCryptocurrency that's already there, you know, and you know that nonfungible token, something that's unique that only ever exists once. I thinkwhat's really interesting in this space, if you think about squares recentacquisition of title, you know, square it plays you know heavy and in in theBitcoin space. So what if squares plan is to allow title music to be issued asN. F. T. So you know, robert, you could purchase a once only track by you knowthe singer of uh that you adore the most or a limited edition. You knowtrack that is only ever available this many times. You know what if what if N.F. T. S. Was the was the way that that...

...value was exchanged? Well that music iscreated. I mean it's it's a whole new value proposition, value proposition ontop of Blockchain and Cryptocurrency. And that's that's the interesting stuffthat I think is really going to that's going to take off in in can maybe nichemarkets first you know, but it will find its footing. And if you if youthink about you know what Apple did to the music industry where you didn'thave to buy the $25 cd anymore, you can just buy one track for 99 cents thatrevolutionized how we consume music and FTS might do the same thing. That'swell and that's exactly what joe policy was talking about about the creatorcoin in the way that he writes as he says, creator coin is a Cryptocurrencythat helps creators run their own virtual economies. Just like the U. S.Has had the dollar in France. Is the euro, a podcaster or a Youtuber ortwitch or a Tiktok star can have their own currency. And and as I saw thismorning money 2020 dot com has released an episode that specifically talksabout N. F. T. S. And they said that we had too much fun with this episode andturn this into a podcast and turn the original artwork into an N. F. T. Youcan bid on all for charity. So it's almost like exactly what you're talkingabout in real time. Check this out, hop over to money 2020 dot com and I thinkthis will give a better perspective into where payments. It's really it's ait's a rabbit hole if you will of of payments can possibly go. So you'vemoved over to Q two senior product manager for cards and payments. Q twois based out of Austin. What are you focused on right now? And what problemsare you starting to solve, moving into the space? And I think you bring a lotof empathy coming from the traditional financial world, spending a lot of timeat different financial brands. So what are you seeing right now? What are youworking on? What do you focus on? What problems are you solving? It's the the transition to banking as aservice has been really interesting and...

...super exciting. You know, I havethoroughly enjoyed, you know, the past few months, you know, in the spacealready, uh you know, it's it's if I was going to describe it to someone whoisn't in this space today, it would be the perfect intersection betweentraditional financial services and Frontex and Innovation. Right? Soyou've got Fintech partners that are moving forward. They want to doinnovative things, they want to do Digital issuance at account opening.You know, they want to do, you know, the types of payment things that weknow we can do as an industry. The capabilities are there these are thefolks that are bringing them to the table and to market first, you know,and and then where the intersection is is on the other side, you've got outbank partners that are the regulated institutions that still need to besatisfied from a due diligence perspective and all those types ofthings. So you're in this middle, you're in this in this middle spacewhere you're satisfying future forward innovation and how do we make that workwithin the realms of traditional financial services? So yes, you knowthe experience I think that I've had in the past allows me to sit well in themiddle there, understand what's possible, you know what we can do. Butthen work closely with our partners and our internal partners to figure out howcan we do that while satisfying whole different suite of stakeholders.Technology has transformed our world and digital has changed the wayconsumers shop for and buy financial services forever. Now, consumers makepurchase decisions long before they walk into a branch, if they walk into abranch at all, but your financial brand still wants to grow loans and deposits,we get it. Digital growth can feel confusing, frustrating and overwhelmingfor any financial brand, marketing and sales leader, but it doesn't have tobecause James robert wrote the book that guides you every step of the wayalong your digital growth journey, visit www dot digital growth dot com toget a preview of his best selling book...

...banking on digital growth or order acopy right now for you and your team from amazon Inside you'll find astrategic marketing manifesto that was written to transform financial brandsand it is packed full of practical and proven insights you can start usingtoday to confidently generate 10 times more loans and deposits now back to theshow and how do you bridge that gap? Because they're all coming at this froma little bit of a different perspective they have and I think what drives a lotof that is just their worldview, their experience, because experience shapesreality, How are you helping to bridge all of these different worlds, you know,moving into a level of conversions? Yeah, so it's not just me, you know,I'm surrounded with a great team of people, of a great team of very capable,very knowledgeable people, acute too, you know, in the banking as a serviceteam, so you know, it's been refreshing to come into an environment whereeveryone seems to know exactly what they need to do, they know how to do itand the team works really well together to get it done on behalf of who thestakeholders are, you know, that that we're serving at that time. I thinkFinn Techs are similarly to the space that I came from. Credit unions,they're solving similar consumer problems. Credit unions are all aboutpeople helping people Well, most Frontex were studied because thefounder or someone had a bad experience at a financial institution or they hada challenge with some type of experience. And they've made it theirjourney to figure out a better way to do that, whether that's overdraft,whether that's investing, whether that's managing your funds, you know,when your finances, whatever, whatever that calling was. So it's they're justdoing it from a technology first perspective, they're not settled withsome of the legacy systems and legacy challenges that financial institutions,you know, have that are just innately...

...part of Being around for 50, 60, 70, 80100 years, right? You know, they're able to start with a clean technologystack, you know, and and then build verse bolt onto legacy systems. And Ithink that makes some significant difference in in their ability to getin there and and problem solve and come up with creative new ways to solve forthe same consumer challenges the traditional financial institutions arealso faced as well. What are some of those problems? What are some of theopportunities that you're seeing that you're hearing about what theconversations that you're having from? I think you said it best. They'rethey're starting from scratch. They don't have the history and the thelegacy that weighs them down for lack of a better word. What are some of theopportunities that that you're seeing right now and you're hearing about? Imean in the payments space specifically, it's all about the real time exchangeof value and when you onboard a customer into a Fintech app or aFintech experience, how can you get a payment card or payment mechanism, youknow, to that consumer in real time? So it's all about instant digital issuanceof cards. I think Frontex are hued infinitely to the experience ofreceiving something. So, you know, most companies will out there will stillissue a physical piece of car, a piece of plastic because you still need thatcard to conduct transactions at most places. But you know, the thought thatgoes into how a card looks, the materials that the card is made up of,you know, the packaging and the experience that you as the customerreceived when you receive it in the mail. That's very different than whatyou get from traditional financial institutions where you've got a cardthat is in a discreet envelope because they don't want someone to be stealingthat card from email box before you get it right. I mean, it's looking at thesame experience or same opportunity just with a very different lens andtrying to solve for that same problem.

You know, approaching it from adifferent perspective. It is packaging, it's experience, I think of theconversation I had with Benschop, who is the ceo of that unify money andthey're tying the card, you know, being made from recycled plastics because itfits into their larger purpose of environmental friendly and packagingand how it's all delivered. We've been doing some secret shopping around chimeand chime is communicating constantly with people who have opened up a chimeaccount. You know, this is where your debit card is, It just shipped out.It's almost like e com so people have an expectation of when it should arriveand if they haven't taken any action to activate it, china's following up. Youknow, is there anything that we can do to help what's what might be holdingyou back? So it's a it's a multi channel experience that's tied back to,I think what you, your best frame, it's an exchange of value when it all boilsdown to it, What are some of the roadblocks that, you know, could holdfinancial brands back and maybe even Fintech back when it comes to thepayment space? What are some of the biggest roadblocks that that we justneed to be aware of and thinking about? I think first and foremost, you've gotto make sure you've got the right partners, So, you know, whether yourlegacy financial institution, whether you're a Fintech, it's that combinationof partners that you work with, you know, that helps you realize andachieve, you know, what you're ultimately trying to do. So you've gotto make sure that your you've got the right partners working with you, youknow, and there's a strategic understanding of what you're doing andwhy? Secondly, I think you need to make sure that you're making the rightinvestments, whether that stuff, whether that's technology capabilities,internal capabilities, whatever that is to actually achieve what you want to do.I don't think you want to be The Rio Olympics, right? Where you know, you'vegot this plan to pull off the Olympics, that's $2 billion, but you're onlywilling to invest 435 million. I think those are the two numbers that I hadheard when the Rio Olympics were happening, right? I don't think youwant to be the Rio Olympics of of financial services. Right. So I thinkyou've got to you've got to make sure...

...that you're really willing to invest inthe capabilities that are needed to pull off your vision if that's whatyou're if you're really serious about doing that expectations. I think that'slike that's something that I'm hearing and seeing a lot more with theconversations that I'm having is we have an expectation for, let's justcall it X and it's really, really big and grandiose, but we're only bringingwide to the table and there's a gap between X and Y. How do you bridge even,let's just say the expectation gap of getting the right capability of theright partners making the right investments so that X can become areality because why happens? And we're not all that thrilled and excited andunmet expectations are unrealized. Expectations lead to frustration andsome painful conversations that happen internally. How do you reconcile thatwith an organization? I think it takes a lot of alignment. I think it takes alot of honest and open dialogue. You know, you know, part of our earlierconversation before then the mic was on, it's probably easy to figure out whatto do. But understanding the how when the rubber hits the road, being honestabout that, I think is what's a successful part of of of making thatwork. You know, if you're if you pull together a plan and get it approved todo X, but you don't have the people on board about Y and Z. You're never gonnaget to X right? It's never it's never going to come to fruition or if or ifit does, it's gonna be challenging, it's gonna be difficult. So what I'veseen, what I've seen in this space is, you know, open and honest conversationsabout what it would actually take to achieve this. You know, a goodstructure that allows alignment around priorities and making trade offs andcommitments, you know, to make sure that we can we can deliver what werepromising, we're going to deliver open...

...and honest conversations. I want tojust pause and reinforce that because we were having this discussion in a inone of the digital growth book clubs a few weeks ago that a member was wishingthat they, I wish we could have the conversations that we're having thisbook club with the larger part of our organizations because they were veryreal, they were very raw. And I said, well, what's what's holding you backfrom making that a reality? Just having this conversation? And they saidthere's a lot of fear, like, like to to to admit that we might not knowsomething or that we might not have the answer. And I was like, well, that's a,you know, if if you think that you can have the answer to everything, thenwe're already behind. That's why to back to your point, getting sure thatyou have the right partners and you've let a lot of digital strategy, a lot ofpayment strategy over the years. How have you helped encourage others tomove forward? And we'll just call it on their own journey of growth, knowingthat changes, hard changes, scary change is painful. What could youadvise the dear listener who is connecting with what you're saying?They see some of the opportunities that you're you're seeing, but they knowthat they need to transform hearts and minds internally. Where could theybegin these open honest conversations and discussions with others? I thinkyou can start with encouraging the dialogue, encouraging the conversations,bringing the new ideas and opportunities to the table. You know,putting them in front of the right people, the influences in yourorganization, the leaders in your organization, depending on where yousit, you know, you may be in a position to influence the outcome of that. Youmight be in a position where you're having to hand it to a leader orsomeone in your organization that you trust and then you're letting them goforth and push that forward as far as it can go. But I think, I think thelesson of the key part that I would, the advice that I would give is is doall of that. But you've got to listen for whether or not the appetite isreally there because if if if you're in an environment where you're bringingall these great ideas to the table and you know, there's not the tractionbehind it, then you need to be honest...

...with yourself and figure out, okay, amI adding as much value here right now as I could be? Am I comfortable withthe value that they're asking me to bring? And there's got to be inalignment with what you personally and professionally trying to do with whatthe organization that you are serving, you know, is professionally trying todo in the marketplace as well, man, that is like that right there, that'sso powerful, because you talk about having open and honest conversationswith the team with the organization, but to have open and honestconversation with the team and organization, you have to have open andhonest conversations first and foremost with yourself. And I've seen and reallyover the last six months getting a lot of questions from leaders for differentparts of the organization who are really having almost an existentialcrisis like why am I here? Why why am I doing what I'm doing? Like these arereally good things and I think it's a great, great segue because it'ssomething that I asked you about before, something I found on your websiteChristopher danvers dot com, which if you're listening, I highly recommendyou check out some of Christopher's thinking Christopher danvers dot com.One of the things that that's noted is something called the Holstein manifestoand it's very interesting, I've never heard of the Holstein manifesto. Canyou give the dear listener what this is and why it's important and why why isthis on your website here to begin with in the first place? Because it's a verypowerful perspective. Yes, so about a decade ago I was visiting some friendsof mine out in san Francisco and they had this whole state manifesto in oneof their rooms, you know, and I remember sitting in the room and justand looking at it and reading it over and over again, and the manifestoitself, there are a number of things in this manifesto that struck a chord withme personally, and ever since then I've had two copies of it, I've had one inmy house and I've had one, you know, where I worked professionally as areminder that you've got a limited...

...opportunity to do what's valuable foryou in the world, you know, and it's very easy whether it's because of fear,whether it's because of inertia, whether it's because you're comfortable,you know, to easily forget about what you want to do, verse figuring out howto manage through a circumstance that you're in and when I've had times ofdifficulty or challenges, you know, throughout my life at least over thepast decade, this particular manifesto has helped me personally, and I canactually read it out if you want. Would that be helpful? Please do. Because Ithink this would give a lot of context and and it might just be the thing thatsomeone is listening to this conversation today. This could be themost important thing. They here out of everything that we've talked about.Yeah and on the back drop of 2020 and working through the pandemic, you knowwe've all faced personal challenges. Something like this can become a reallyI think powerful tool to provide some of that perspective that each of usmight be struggling a little bit with you know, as far as we where we want tobe and if not how do you figure out where you want to be, right? But here'sthe manifesto, it starts off with this is your life, do what you love and doit often if you don't like something change it. If you don't like your jobquit. If you don't have enough time stop watching tv. If you are lookingfor the love of your life stop they will be waiting for you when you startdoing the things you love. Stop over analysing life is simple. All emotionsare beautiful when you eat, appreciate every last bite. Open your mind, armsand heart to new things and people were united in our differences. That's thenext person. You see what their passion is and share your inspiring dream withthem. Travel often getting lost. We'll help you find yourself someopportunities only come once sees them. Life is about the people you meet andthe things you create with them. So go out and start creating. Life is shortlived. Your dream and share your passion. Mhm. Man Christopher thank you.That's that's some powerful stuff right...

...there and you know I think it's onethat save this episode, come back and just listen to this, get the wholescene manifesto printed out, look at it like Christopher does because it's lifeis very short and my philosophy is give more than you take continuously. Justpour yourself out to others to continuously elevate them. And as aresult the secret is by elevating them. You're also gonna elevate yourself aswell on that note and this has been such a good conversation and I'velearned a lot today and I appreciate the expertise Christopher as we startto wrap things up. What is a practical step, an action something small for thedear listener to consider committing to when it comes to maximizing just theirfuture payments potential either at their financial brand or at theirFintech. What's one small practical commitment that they can make tocontinue to move forward down this journey with confidence. Yeah, I thinkone of the easiest things you can do is identify a problem, whether it's aproblem that your customers, you know are talking to you about whether it's aproblem internally with the business process or how something is or isn'tfunctioning properly, start with identifying a problem and if you'repassionate about that problem or that problem means something to you, thenyou can work through your organization and your partners to figure out how canI solve that problem. And when you do those things together in that order,you know, I think that helps you live a role within an organization that'sfulfilling, you know, But the key is you've got to be passionate about theproblem that you're solving. That's the key part. Start by looking foridentifying problems and then create solutions cures to those pain points tothose problems versus what we see a lot...

...of times as people try to create thecure the solution first and then go find the problem where that might fit.So it's a small switch in thinking but can have very powerful implementationsover the course of someone's not just organizational life, but just their ownpersonal life as well. Someone is listening right now Christopher, theywant to continue this conversation and discussion with you. They want to dive deeper into theHolstein manifesto. What's the best way for them to find you to reach out? I'vealready mentioned your website Christopher danvers dot com, but what'sthe best way for them to reach out and say hello, connect with you twitter. Myhandle is king of payments or directly on linkedin Christopher. Denver's sendme a note more than happy to exchange ideas information and help people thinkthrough whatever these challenges are. We're all in this together in some formor fashion. Right yes. Open your mind. Arms and hearts, new things and peoplebecause as you noted with the whole state manifesto, we are all uniteddefinitely are Christopher. Once again this has been great. Thank you so muchfor joining me on another episode of Banking on digital growth. James. Thankyou for having me here. It's been great as always and until next time be well.Do good and make your bed. Thank you for listening to another episode ofBanking on digital growth with James robert. Ley. Like what you hear, tell afriend about the podcast and leave us a review on apple podcasts, googlepodcasts or Spotify and subscribe while you're there to get even more practicalimprovement insights visit www dot digital growth dot com to grab apreview of James roberts, best selling book banking on digital growth, ororder a copy right now for you and your team from amazon inside, you'll find astrategic marketing and sales blueprint framed around 12 key areas of focusthat empower you to confidently...

...generate 10 times more loans anddeposits until next time, be well and do good.

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