Banking on Digital Growth
Banking on Digital Growth

Episode · 5 months ago

169) #ExponentialInsights - Appointment Culture: How a Strong Employee Experience Leads to More Conversions


A customer’s tolerance for waiting when it comes to their finances is low — the best way to mitigate any unneeded wait time? — proactive appointment setting by employees.

Not only does it lead to higher conversions, but lifetime value.

To learn more about how exactly companies are integrating appointment culture, I talk with Nicholas Barnes, Practice Director, Financial Services at JRNI, about the employee experience and just how important it is to get comfortable with video conferencing.

Join us as we discuss:

- Focusing on the employee experience to create an overall positive internal & external experience

- The elements that make up a strong appointment culture & video’s place within it

- The biggest areas of opportunity for financial brands moving into the future

- Roadblocks that tend to occur when integrating an appointment culture

Check out this resource mentioned in the episode:


You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.

Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.

In-Stream Audio Search


Search across all episodes within this podcast

Episodes (221)